Samsung Service Expert
--Netherlands--
Samsung Service Expert – Utrecht & Rotterdam
For the Samsung Service Center in Utrecht, we are looking for a customer-focused and enthusiastic Samsung Service Expert. If you enjoy helping people, have a passion for technology and take pride in delivering exceptional customer experiences, this could be the perfect opportunity for you. As a Samsung Service Expert, you are the first point of contact for customers visiting the service center. You will guide customers through the after-sales process, provide solutions and ensure every customer receives the premium service experience Samsung is known for.
Utrecht & Rotterdam - Full-time - Leadership Role
What will you do?
- Welcome and assist Samsung customers with after-sales service requests
- Advise customers on diagnostics, software updates and service solutions
- Work closely with Samsung Engineers to coordinate repair requests and customer follow-up
- Provide clear and professional communication throughout the service process
- Complete administrative tasks accurately and efficiently
- Handle customer concerns and identify appropriate solutions
- Contribute to customer satisfaction, service quality and operational performance targets
- Represent the Samsung brand with a professional and customer-focused attitude
Who are we looking for?
- Excellent communication and customer service skills
- A positive, solution-oriented and professional mindset
- Comfortable handling challenging customer conversations
- Ability to perform well in a fast-paced environment
- Passion for technology and affinity with Samsung products and services
- Strong organizational skills and attention to detail
- Professional proficiency in Dutch is required; English is an advantage
- Flexible and willing to support operations during weekdays and weekends
What do we offer?
- Market-competitive salary based on experience
- Pension plan
- Travel allowance
- 25 vacation days
- A fully paid professional training program to become a certified Samsung Engineer
- Work with the latest Samsung smartphones, tablets and wearables
- Ongoing technical training and certification through RetailWorkx and Samsung
- The latest Samsung smartphone on loan, including mobile subscription
- Career development opportunities towards Senior Engineer, Technical Coach or Service Center Management
- A professional working environment with strong operational support
- Great colleagues and an ambitious team culture
